All Systems Operational
Yotpo Loyalty & Referrals API ? Operational
Yotpo Loyalty & Referrals Admin ? Operational
Yotpo Loyalty & Referrals Widgets (Pop-up, Rewards Page) ? Operational
Yotpo L&R Data Center ? Operational
Yotpo L&R Database ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Resolved - Overall Description of the issue and Affected Services:
Creating a new Yotpo account and logging in to an existing one might not be possible due to a global AWS incident.

Start Time:
September 27, 2021 - 07:00 (UTC)

End Time:
September 27, 2021 - 11:05 (UTC)

The Yotpo L&R admin is back online and available for use. Our connection with AWS has been established and new Yotpo account creation and logging in to the existing account is back to normal.

We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Sep 27, 13:15 IDT
Identified - Overall Description of the issue and Affected Services:
Creating a new Yotpo account and logging in to an existing one might not be possible due to a global AWS incident.

Start Time:
September 27, 2021 - 07:00 (UTC)

Business Impact:
Creating a new Yotpo account and logging in to an existing one might not be possible due to a global AWS incident. We are in communication with the AWS team and will update as soon as there is progress.

We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Sep 27, 12:00 IDT
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Resolved - Our system is back to normal with no delays in our services.

Business impact:

All Shopify tier tag delays have cleared from the queues, and are working normally.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.
Sep 19, 11:10 IDT
Monitoring - Business impact:

- Customer tier tags will sync with a delay
- No data will be lost
- Processing orders from the platform will be impacted with regards to VIP Tier Free Shipping Scripts.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.
Sep 17, 00:39 IDT
Investigating - Business impact:

- Customer tier tags will sync with a delay
- No data will be lost
- Processing orders from the platform will be impacted with regards to VIP Tier Free Shipping Scripts.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.
Sep 15, 16:48 IDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Sep 14, 2021

No incidents reported.