All Systems Operational
Yotpo Loyalty & Referrals API ? Operational
Yotpo Loyalty & Referrals Admin ? Operational
Yotpo Loyalty & Referrals Widgets (Pop-up, Rewards Page) ? Operational
Yotpo L&R Data Center ? Operational
Yotpo L&R Database ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Yotpo L&R Scheduled Maintenance May 16, 09:00-10:00 IDT
We will be performing planned maintenance on the Swell platform on Sunday, May 16, 2021, between 6am-7am UTC.

During this time, a delay in data processing is expected.

We will update this status page when the maintenance begins and ends.

We strive to offer a consistently high uptime and need to perform some crucial system updates to ensure that reliability continues. We also strive to keep longer planned maintenance windows like this one to a minimum and schedule them for low-traffic hours.

Not sure when this maintenance window is in your time zone? Use everytimezone.com to find out!
Posted on May 10, 20:40 IDT
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - We are fully operational now, with minor delays on webHooks.

Start time May 06 2021 05:00pm (UTC)

End time May 07 2021 01:00pm (UTC)

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 7, 16:05 IDT
Monitoring - We are experiencing a general Slowness with our system, a fix was made and we are monitoring it.

Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Sending Webhooks from our system to endpoints is now fixed and should work properly.
- No Data should be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 7, 12:23 IDT
Update - We are continuing to investigate this issue.
May 7, 12:20 IDT
Update - We are experiencing a general Slowness with our system.

Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Sending Webhooks from our system to endpoints is currently on pause until Sunday morning.
- No Data should be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 7, 11:45 IDT
Update - We are experiencing a general Slowness with our system.

Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Imports, exports, recalculate jobs are currently on pause.
- Reminder jobs are delayed (points reminder and similar actions).
- Yotpo L&R events to ESP's are currently on pause.
- Webhooks are working with a delay (3rd party integrations) should be back to normal in the next 2 hours.
- Tier maintenance job is delayed, customers dropping from tiers will be delayed.
- L&R admin loading is back to normal.
- No Data should be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 7, 00:49 IDT
Update - Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Issues with loading the Yotpo L&R admin.
- Reminder jobs are delayed (points reminder and similar actions).
- Webhooks events are working with a delay (ESP's and 3rd party integrations).
- Tier maintenance job is delayed, customers dropping from tiers will be delayed.
- No Data should be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 6, 23:57 IDT
Update - We are experiencing a general Slowness with our system.

Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Reminder jobs are delayed (points reminder and similar actions).
- Webhooks events are working with a delay (ESP's and 3rd party integrations).
- Tier maintenance job is delayed, customers dropping from tiers will be delayed.
- No Data should be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 6, 22:03 IDT
Investigating - We are experiencing a general Slowness with our system.

Start time May 06 2021 05:00pm

End time n/a

Business impact:

- Customers VIP tiers tags will be sent with a delay to platforms.
- Yotpo L&R webHooks events will be sent with a delay to ESP's and 3rd party integration.
- Exports jobs from the L&R admin will be sent with a delay.
- Imports and recalculate jobs are currently on pause.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 6, 20:48 IDT
May 6, 2021
Resolved - Our system is back to normal with no slowness in our services.

Start time May 05 2021 07:00pm (UTC)

End time May 06 11:50am (UTC)

Business impact:

All jobs are back to work normal.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.
May 6, 13:49 IDT
Update - We are continuing to investigate this issue.
May 6, 11:31 IDT
Update - We are still experiencing a general Slowness with our system.

Start time May 05 2021 07:00pm

End time n/a

Business impact:

- Customers VIP tiers tags will be sent with a delay to platforms.
- Yotpo L&R webHooks events will be sent with a delay to ESP and 3rd party integration.
- Exports jobs from the L&R admin will be sent with a delay.
- Imports and recalculate jobs are currently on pause.
- No data will be lost.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 6, 11:31 IDT
Investigating - We are experiencing a general Slowness with our system.

Start time May 05 2021 07:00pm

End time n/a

Business impact:

- Customers VIP tiers tags will be sent with a delay to platforms.
- Yotpo L&R webHooks events will be sent with a delay to ESP and 3rd party integration.
- Exports jobs from the L&R admin will be sent with a delay.
- Imports and recalculate jobs are currently on pause.

We apologize for the inconvenience and appreciate your patience and understanding while our Engineering teams are working on resolving this matter. If you have any concerns or questions please reach out to our Technical Support team by submitting a Support ticket.

The Yotpo Support Team
May 5, 23:30 IDT
May 5, 2021
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.