Yotpo L&R Service Degradation | August 27, 2020
Incident Report for Yotpo Loyalty & Referrals Status
Resolved
Overall Description of the issue and Affected Services:
Different user actions (none purchase based actions) might have not been recorded in the system.
api/v2/user_actions requests might have failed to load with a 500 error.


Start Time:
August 27, 2020 - 16:11 (UTC).

End Time:
August 27 , 2020 - 16:47 (UTC).

Business Impact:
Some referral coupons will not be generated, referral 'Welcome Popup' for referred customers will present the following message:
"Oops! Looks like something went wrong generating your coupon code. Please refresh page to try again."

User action campaigns (social share, Create Account, Read Content, Code Entry, Custom Action) might not reward customers.


Status:
The matter has been resolved, and the system is operating within the expected parameters.

We apologize for any inconvenience this matter might have caused.

If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

The Yotpo Support Team
Posted Aug 27, 2020 - 20:10 IDT